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SUSTAINABILITY PROGRAMS DESIGNED FOR LASTING IMPACT

Sustainability isn’t a standalone topic, that’s why we work with all teams to apply an ESG lens across your organization. Through the comprehensive assessment tool we evaluate an organization's sustainability practices and commitments. We do this by breaking down the assessment into three lenses, Sustainability Acumen, Organizational Sustainability Awareness, and Personal Sustainability Commitment, this method allows for a thorough examination of various aspects related to sustainability. By dividing the assessment across these lenses, organizations can gain a comprehensive understanding of their current sustainability performance, identify areas of strength and improvement, and develop targeted strategies to enhance their overall sustainability efforts.


By using this approach, organizations can foster a culture where employees are given shared ownership of the sustainability agenda, empowering them to actively contribute to positive change within the organization.


Fill out the form below to get your Organizational Sustainability Score (OSS).

Instructions on how to answer the following 45 questions

The questions are crafted for swift responses, relying on your instinct to gauge the level of knowledge, actions, or efforts within both you and your organization. Since this tool serves as a gap analysis instrument, honesty in your responses is vital, as it aims to aid in enhancing knowledge and fostering awareness.


*Please note that this tool is not intended to catch individuals off guard or make anyone feel diminished in any way throughout the process. Its purpose is solely to facilitate self-awareness and organizational improvement.

Questions and how they are to be answered

  • LOW: You feel that either your own / organization's effort/action/knowledge is less than what is typically expected or required. (gaining additional guidance or support may be needed to reach desired outcomes)
  • MEDIUM: You feel that either your own / organization's effort/action/knowledge is moderate and meets basic expectations. (in the right direction however additional refinement or engagement would enhance results)
  • HIGH: You feel that either your own / organization's effort/action/knowledge exceeds expectations and demonstrates a strong understanding or commitment. (Sustaining this level of engagement could lead to exceptional outcomes for both yourself and your organization).

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Sustainability Acumen

This lens covers the employees' understanding, awareness, of sustainability challenges and opportunities and the implications of sustainability across environmental, social, and economic dimensions.

To assist you in addressing this set of questions, the following outlines what is considered BEST practice within Sustainability Acumen.

      1. Employees are conscientiously linked to the significance of WHY sustainability matters.
      2. Employees can easily articulate what sustainability is.
      3. Employees understand how they can contribute to global goals through local actions.
      4. Employees across the organization are making informed, responsible choices that contribute to a more sustainable and resilient future.

1. How aware are you of all the contributing factors that lead to climate change?

Low
Medium
High

2. How aware are you of the global ambitions to reduce the effects of climate change?

Low
Medium
High

3. How aware are you of your own country’s ambition to reduce the effects of climate change?

Low
Medium
High

4. How knowledgeable are you of the impacts of climate change on our planet?

Low
Medium
High

5. How much have you witnessed firsthand the effects of climate change in your region?

Low
Medium
High

What's best practice in BUYER'S JOURNEY?

      1. You’re clear about how every client has bought from you.
      2. You understand how many touch points it takes until someone buys from you.
      3. Marketing communication is focused on the ultimate goal: sales.
      4. Your regular insights program means you speak to your customers frequently.
      5. You regularly review what your competitors are offering.

Sustainability Acumen

This lens covers the employees' understanding, awareness, of sustainability challenges and opportunities and the implications of sustainability across environmental, social, and economic dimensions.

To assist you in addressing this set of questions, the following outlines what is considered BEST practice within Personal Sustainability Commitment.

      1. Employees are conscientiously linked to the significance of WHY sustainability matters.
      2. Employees can easily articulate what sustainability is.
      3. Employees understand how they can contribute to global goals through local actions.
      4. Employees across the organization are making informed, responsible choices that contribute to a more sustainable and resilient future.

1. How aware are you of the global social issues that nations are trying to address?

Low
Medium
High

2. Do you understand the global social issues that may affect your organization?

Low
Medium
High

3. How aware are you of the ethical challenges that global businesses face?

Low
Medium
High

4. How prepared do you believe the next generations are to deal with the sustainability challenges ahead?

Low
Medium
High

5. How aware are you of the UN’s 17 Sustainability Development Goals?

Low
Medium
High

What’s best practice in COMMUNICATION?

      1. You have a stakeholder engagement matrix.
      2. Your communication material delivers your position.
      3. Brand values are evident throughout your internal and external communications.
      4. You’re always talking about your customers, not your business.
      5. You regularly review and update your marketing materials.

Sustainability Acumen

This lens covers the employees' understanding, awareness, of sustainability challenges and opportunities and the implications of sustainability across environmental, social, and economic dimensions.

To assist you in addressing this set of questions, the following outlines what is considered BEST practice within Organizational Sustainability Awareness.

      1. Employees are conscientiously linked to the significance of WHY sustainability matters.
      2. Employees can easily articulate what sustainability is.
      3. Employees understand how they can contribute to global goals through local actions.
      4. Employees across the organization are making informed, responsible choices that contribute to a more sustainable and resilient future.

1. How much should businesses be involved in reducing the effects of climate change?

Low
Medium
High

2. How much should businesses be involved in addressing global social issues?

Low
Medium
High

3. To what degree do you believe that climate change will affect your organization in a negative way?

Low
Medium
High

4. In your opinion, what majority of businesses globally are driven mainly by profit?

Low
Medium
High

5. How much do you believe that new technology is key to solving our complex sustainability problems?

Low
Medium
High

What’s best practice in STARTING CONVERSATIONS?

      1. Your sales strategy and process are fully understood and used by your business.
      2. Your business has the right, fully trained sales staff.
      3. Marketing and sales are working together.
      4. Your tools support your sales strategy.
      5. Budgets are in place and you hold regular sales meetings.

Organizational Sustainability Awareness

This lens refers to the collective understanding and consciousness within a company regarding sustainable practices and their broader impact. It involves communication of the sustainability activities within the context of the organization's operations and activities.

What is considered best practice in Organizational Sustainability Awareness?

      1. Employees can clearly articulate the organizational sustainability strategy to others.
      2. Employees are knowledgeable on the sustainability activities occurring within the organization.
      3. Employees understand their own contribution to the organization’s sustainability strategy from within their role.
      4. Employees comprehend the reporting and feedback mechanisms within the organization for sustainability.

1. How aware are you of any specific sustainability led projects in your organization that address environmental concerns?

Low
Medium
High

2. How much training have you attended in your organization around sustainability or climate change?

Low
Medium
High

3. How confident are you that have enough information around climate change to make effective sustainability decisions in your organization?

Low
Medium
High

4. How much awareness do you have of your organization’s strategic objective in sustainability for the next 2-5 years?

Low
Medium
High

5. Does your organization communicate internally on its sustainability goals?

Low
Medium
High

What’s best practice in PRODUCT/SERVICE?

      1. Everyone in the business knows why and how you sell what you do.
      2. The product you sell is what your client wants to buy (value proposition).
      3. You’re always looking at how you can improve your offer to market.
      4. Someone in your business is working on new product ideas.
      5. You’re watching your competitors.

Organizational Sustainability Awareness

This lens refers to the collective understanding and consciousness within a company regarding sustainable practices and their broader impact. It involves communication of the sustainability activities within the context of the organization's operations and activities.

What is considered best practice in Organizational Sustainability Awareness?

      1. Employees can clearly articulate the organizational sustainability strategy to others.
      2. Employees are knowledgeable on the sustainability activities occurring within the organization.
      3. Employees understand their own contribution to the organization’s sustainability strategy from within their role.
      4. Employees comprehend the reporting and feedback mechanisms within the organization for sustainability.

1. Does your organization actively support the physical and mental wellbeing of its employees?

Low
Medium
High

2. How much access do you have to professional growth through training in your organization?

Low
Medium
High

3. To what degree is a good work/life balance promoted in your organization?

Low
Medium
High

4. To what level is your organization actively promoting and following through with diversity, equity and inclusion (DE&I) at all levels?

Low
Medium
High

5. How aware are you of any internal managers or committees working in environmental or social sustainability?

Low
Medium
High

What’s best practice in CLIENT MANAGEMENT?

      1. You know where your new markets are and how to generate revenue from them.
      2. Your operational management systems track and understand the Buyer’s Journey.
      3. You know the difference between good and bad clients – and your team does, too.
      4. You reject clients who don’t fit your business.
      5. Your business is clear on the key measures of success for a good client.

Organizational Sustainability Awareness

This lens refers to the collective understanding and consciousness within a company regarding sustainable practices and their broader impact. It involves communication of the sustainability activities within the context of the organization's operations and activities.

What is considered best practice in Organizational Sustainability Awareness?

      1. Employees can clearly articulate the organizational sustainability strategy to others.
      2. Employees are knowledgeable on the sustainability activities occurring within the organization.
      3. Employees understand their own contribution to the organization’s sustainability strategy from within their role.
      4. Employees comprehend the reporting and feedback mechanisms within the organization for sustainability.

1. How much do you believe it is the role of the organization to support the wellbeing of customers and community?

Low
Medium
High

2. How often does your organization offer ways to participate in charitable giving or volunteering activities?

Low
Medium
High

3. How much do you see it as your role to make any environmental or social impact changes at work?

Low
Medium
High

4. How robust is your engagement with external stakeholders, such as customers, suppliers, or local communities, to promote good practices and partnerships?

Low
Medium
High

5. How much would you welcome an increase of sustainable initiatives in your organization?

Low
Medium
High

What’s best practice in CLIENT SERVICE?

      1. Someone in your business is responsible for prospects when they become clients.
      2. You understand why you’re over- or under-servicing clients.
      3. You regularly review your client engagement strategies.
      4. You always ask: ‘What else can clients buy from us?’
      5. You regularly gather client insights, outside of the sales process.

Personal Sustainability Commitment

This lens refers to the individual's dedication and resolve to incorporate sustainable practices into their daily life, actions, and decision-making. It reflects a conscious effort to minimise one's environmental impact, promote social responsibility, and contribute to a more sustainable and resilient future.

What is considered best practice in Personal Sustainability Commitment?

      1. Employees have integrated sustainable practices into their everyday lifestyle choices.
      2. Employees are consistent in their sustainable practices.
      3. Employees understand their own personal contribution to the global sustainability goals.
      4. Employees are champions for sustainable practices and are dedicated to driving positive change for our planet and people.

1. How regularly do you make daily positive choices to minimize your own environmental impact in terms of Energy?

Low
Medium
High

2. How regularly do you make daily positive choices to minimize your own environmental impact in terms of Water?

Low
Medium
High

3. How regularly do you make daily positive choices to minimize your own environmental impact in terms of Waste?

Low
Medium
High

4. How much do you recycle, reuse, and reduce?

Low
Medium
High

5. Overall, how much of an effort are you putting into reducing your own carbon footprint?

Low
Medium
High

Personal Sustainability Commitment

This lens refers to the individual's dedication and resolve to incorporate sustainable practices into their daily life, actions, and decision-making. It reflects a conscious effort to minimise one's environmental impact, promote social responsibility, and contribute to a more sustainable and resilient future.

What is considered best practice in Personal Sustainability Commitment?

      1. Employees have integrated sustainable practices into their everyday lifestyle choices.
      2. Employees are consistent in their sustainable practices.
      3. Employees understand their own personal contribution to the global sustainability goals.
      4. Employees are champions for sustainable practices and are dedicated to driving positive change for our planet and people.

1. How much do human rights and labour practices influence your personal purchasing decisions?

Low
Medium
High

2. How much do you actively seek out learning opportunities to become more knowledgeable around sustainability. e.g. read articles, attend events?

Low
Medium
High

3. How much have you increased your personal sustainability action over the last 2 years?

Low
Medium
High

4. How active in the environmental community are you outside of the workplace?

Low
Medium
High

5. How often do you volunteer your time or participate in charitable work or giving outside of work?

Low
Medium
High

What is considered to be best practice in CAPABILITY?

      1. You have a marketing strategy and communication plan.
      2. Tools are in place to measure your marketing.
      3. Your marketing people can help your business grow to the next stage.
      4. Your marketing people know what’s next for your business.
      5. You’re sticking to a well-defined marketing budget.

    Personal Sustainability Commitment

    This lens refers to the individual's dedication and resolve to incorporate sustainable practices into their daily life, actions, and decision-making. It reflects a conscious effort to minimise one's environmental impact, promote social responsibility, and contribute to a more sustainable and resilient future.

    What is considered best practice in Personal Sustainability Commitment?

        1. Employees have integrated sustainable practices into their everyday lifestyle choices.
        2. Employees are consistent in their sustainable practices.
        3. Employees understand their own personal contribution to the global sustainability goals.
        4. Employees are champions for sustainable practices and are dedicated to driving positive change for our planet and people.

    1. How much do your environmental habits at home match what you do in your workplace? e.g. reduce waste, recycle, reuse…

    Low
    Medium
    High

    2. If offered the chance to be part of a work-related internal impact team, how likely would you be to accept?

    Low
    Medium
    High

    3. How much would an organization’s strong sustainability reputation influence you choosing to work there?

    Low
    Medium
    High

    4. How much is climate change a concern for you personally?

    Low
    Medium
    High

    5. How much do you believe that all your personal efforts to be more sustainable are making a difference?

    Low
    Medium
    High

    What is considered to be best practice in CHANNEL?

        1. You know and measure the channels that deliver work to your business.
        2. All of your channels have KPIs.
        3. You’re actively seeking new channels.
        4. Every channel has a documented communications program.
        5. You regularly review and refresh your communications programs.